Beige Hoodie

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders are not processed on Sundays or public holidays.
If we experience a high volume of orders, processing may take slightly longer. In such cases, we will notify you by email.

2. Shipping Locations

We currently ship within the USA only.
International shipping is not available at this time.

3. Delivery Time

Once dispatched, orders typically arrive within:

• 3–5 business days (standard delivery)

Delivery timelines may vary slightly due to weather conditions, courier delays, or peak seasons. Zehmaq is not responsible for delays caused by the shipping carrier.

4. Shipping Charges

We do not offer free shipping at the moment.
Shipping costs are calculated and displayed at checkout based on your location and order weight.

5. Tracking Information

Yes — tracking information is provided for all orders.
Once your order has been shipped, you will receive an email with your tracking number so you can monitor the delivery status.

6. Incorrect Address Disclaimer

Please ensure your shipping address is complete and accurate.
Zehmaq is not responsible for:

• Wrong or incomplete addresses
• Failed deliveries due to customer error
• Additional shipping fees for re-delivery

If you entered the wrong address, contact us immediately at zehmaq8@gmail.com.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please email us at zehmaq8@gmail.com within 24 hours of delivery.
An unboxing video is required to process any claim.

8. Order Cancellations

Customers may cancel their order within 24 hours of purchase by emailing zehmaq8@gmail.com.
After 24 hours, orders cannot be cancelled because they may already be in processing or transit.

9. Customer Support

For any shipping-related questions, contact us:
📧 zehmaq8@gmail.com
🕒 Support available 24/7

1. Returns & Exchanges

At Zehmaq, we want you to be completely satisfied with your purchase. If you wish to exchange an item, please follow these guidelines:

• Exchanges are accepted within 7 days of receiving your order.
• An unboxing video is required for all exchanges.
• Customers are responsible for return shipping costs.
• No restocking fees are applied.

Note: Some items may be non-returnable and non-refundable (e.g., final sale items). Please check the product description before purchasing.

2. Refunds

Once we receive and inspect your returned item:

• Refunds are processed to the original payment method (PayPal).
• Refunds are typically completed within 3–5 business days after the return is approved.

3. Exchanges

Exchanges are allowed for eligible items only and will be processed once the returned product is received and inspected.

• If the requested item is unavailable, a refund will be issued instead.

4. Order Cancellations

Customers can cancel their order within 24 hours of purchase by emailing zehmaq8@gmail.com.
After 24 hours, orders cannot be canceled as they may already be in processing or transit.

5. How to Request a Return or Exchange

To request a return or exchange:

1. Email us at zehmaq8@gmail.com with your order number and reason for return/exchange.

2. Include the unboxing video showing the received item.

3. Ship the item back to us using a trackable shipping method.

6. Contact Support

For questions or assistance regarding returns, exchanges, or refunds, contact us 24/7:
📧 zehmaq8@gmail.com